IT SUPPORT
Common Problems when accessing the Materials with FileOpen
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.pdf files are supported but something went wrong
Problem: I get this picture when i try to open the downloaded file.
Solution: Open using Adobe. Make sure to open your download folder on your device, right click on the file and open with adobe reader.
Adobe Acrobat Reader could now open "Management Materials.zip"
Problem:I follow the steps and try to open the file from the download folder but it says the file is not supported
Solution: Adobe and FileOpen won't open the zip folder. It only opens one file at a time.
You have already registered your quota of devices.
Problem:You are using more than 2 devices to access the materials
Solution: Please use one of the 2 devices you downloaded the materials to. Your account has already recorded the first 2 devices you downloaded the files to.
Sorry, that username/password combination was invalid
Problem:You keep getting this username password message.
Solution: Check to see if you are entering the right username and password. Your username and password are on the My Profile in the course portal or the email sent by Dr. Usama when you registered. If its correct, email us at info@pharmaspirit.com